How can I receive items ordered in 1-10 minutes?

You need select right server and enter accurate personal information(PC: Character Name; PS4: PSN ID and Character Name; Xbox: Gametag and Character Name). Pay attention to keep your Character in game and online.

What payment options can I choose?

At present, you can pay by Paypal and credit card provided by Paypal. We will access to other payment platforms if it is necessary. 

What if I haven't received any currency or items in 30 minutes?

You can login our Membership System to check what's wrong, use order number to check its status, or contact our online staff in 24/7. We will tackle the problem as soon as possible.

Are currency and items safe to transaction?

During the process, please put something unavailable on 'Your offer' and then click accept. So, it is a normal transaction in PoE.

Why there is no reply from online service?

I'm sorry to hear that. But at the beginning of a new season we usually first spend most of our time on delivery to complete orders in 10 minutes and then we need some time to collect a mass of currency and equipment. We provide a wide range of contacts and your order process. We just want you to get the currency or equipment  faster to enjoy the game more easily.

How long will my refund take?

We will refund you within a workday(Refund Policy).

Why did I receive the verification email?

We are trying to provide better service. So, sometimes we need to verify whether the ID Card or driving license is the same as the paypal account and your id card is valid. Of course, we will abide by the privacy policy, and we will encrypt the data to ensure that your information is safe on our website. Besides, for verified customers, we will provide additional gifts during the website promote. You will the lucky guy.

Is OURPOE legal?

We are legal. We are a professional team to ensure each order finished quickly. We have more than 10 years of game service experience, providing currency for WOW, FF11,FF14, RS, SWR, ESO, FIFA, TOS, BNS, etc. Of course, OURPOE, a new and professional website, provides a mass of valuable information for exiles in PoE.

Is it secure to pay on OURPOE? Will my personal information be protected?

You never need to worry about the security to pay on OURPOE, and your personal information will be very safely protected. OURPOE has been verified by VeriSign and McAfee. OURPOE has taken security measures to protect our customers' payment information and any other personal information. We assure all the information you submit will never be disclosed to any third parties.

Sometimes I have confirmed the stock before placing my order, but later after I place my order, you guys say you are out of stock?

Due to the large demand of the PoE currency on our site, our stock updates every minute. So the situation you mention could happen, but it rarely happens since we usually have enough stock.

Can I sell my currency to OURPOE?

Sure! We buy players' currency, including ex, chaos, fusing ect. Please open Page of Contact Us to get our contacts. Later we will offer you fair price. Of course, we will also add a center for online selling in the Member Center during the next website update. At present, we provide payment of Paypal and QIWI.

Officials prohibit the purchase of currency or items, doesn't they?

At present, we haven't find account that have been banned because of currency transactions. We always deliver currency and items in a safe way(PoE Goods transaction process) to avoid that. It is not wise to get currency in game at the cost of your limited playtime.

About PayPal chargeback and disputes

We promise that there is always a refund option in your outstanding order, you can select it freely and get your money back. However, if you are on purpose to chargeback and dispute on the condition that we have completed your order, you personal credit will be affected because we will send letters about what you did to Paypal and your bank by using the evidence kept in delivering.